Privacy Policy

myCHEF Indonesia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private chef booking services in Bali, Indonesia. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. Data controller: MyChef (myCHEF.id), NPWP 1000000005064323, Jl. Tukad Barito Timur III No.16, Panjer, Denpasar Selatan, Kota Denpasar, Bali 80226, Indonesia. Privacy enquiries: indonesia@mychef.id.

2.1 Personal Information We collect information that you provide directly to us when booking our services: • Name and contact information (email, phone number, WhatsApp number) • Villa or accommodation address in Bali • Event details (date, time, number of guests, occasion) • Dietary preferences and restrictions • Payment information (processed securely through our payment providers) • Communication history with our team and chefs 2.2 Automatically Collected Information When you visit our website, we may automatically collect: • Device information (IP address, browser type, operating system) • Usage data (pages visited, time spent, links clicked) • Cookies and similar tracking technologies

We use the collected information for the following purposes: • Process and fulfill your private chef bookings • Match you with appropriate chefs based on your preferences • Communicate with you about your booking, menu selections, and service details • Process payments and prevent fraud • Send booking confirmations, reminders, and follow-up communications • Improve our services and customer experience • Respond to your inquiries and provide customer support • Comply with legal obligations under Indonesian law • Send marketing communications (with your consent) Legal basis: we process personal data to perform our contract with you (your booking), to comply with legal and tax obligations, with your consent (marketing and non-essential cookies), and for our legitimate interests in operating and improving the service.

We may share your information with: Our Chefs: We share necessary booking details with the chef assigned to your event. Service Providers: Payment processors, ingredient suppliers, and other vendors who assist in delivering our services. Legal Requirements: When required by Indonesian law or to protect our legal rights. Business Transfers: In connection with any merger, sale, or acquisition of our business. We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Payment information is processed through secure, PCI-compliant payment gateways and is not stored on our servers.

You have the right to: • Access and receive a copy of your personal information • Correct inaccurate or incomplete information • Request deletion of your personal information (subject to legal requirements) • Object to or restrict certain processing of your information • Withdraw consent for marketing communications at any time • Lodge a complaint with relevant data protection authorities To exercise these rights, please contact us at indonesia@mychef.id or via WhatsApp at +62089674072020.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and improve our services. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Your information is primarily stored and processed in Indonesia. If we transfer information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by Indonesian law. Booking records are typically retained for accounting and legal purposes for up to 7 years after the service date.

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: myCHEF Indonesia Jl. Tukad Barito Timur III No.16 Panjer, Denpasar Selatan Kota Denpasar, Bali 80226 Indonesia Email: indonesia@mychef.id WhatsApp: +62089674072020