Client Cancellations
14+ Days Before
100%
Full refund of all payments made. No questions asked.
7–13 Days Before
50%
Half of the total amount refunded. Ingredients may already be ordered.
Less Than 7 Days
0%
No refund. By this point, all ingredients are purchased and the chef has blocked their calendar.
Additional Deductions
- Pre-purchased groceries or special items: If ingredients have already been purchased, those costs (with receipts) may be deducted from any refund.
- Payment processing or bank fees: Non-refundable if already incurred.
- If the final payment is not received by the deadline, the booking may be treated as a client cancellation.
MyChef Cancellations
MyChef Cancels
If MyChef or the assigned chef cancels or fails to deliver the service, you receive a full refund of all payments made.
Service Interrupted
If service begins but cannot be completed for reasons caused by MyChef or the chef, a fair refund will be issued based on time worked and service delivered.
Changes to Bookings
All change requests must be made directly to MyChef, and no later than 72 hours before the shift or booking starts.
Date, time, or location changes: Must be requested at least 72 hours in advance. Later changes cannot be guaranteed and may be treated as a cancellation.
Menu changes: Must be requested at least 72 hours before the booking. All changes are subject to chef availability and must be confirmed in writing by MyChef.
Need to Cancel or Change?
Contact us directly. We will handle your request within 24 hours.
WhatsApp +62 896-7407-2020Questions
Cancellation FAQ
Still deciding?
Send your date, guest count and villa area — we reply within 2 hours with a fixed quote.
Still deciding?
Send your date, guest count and villa area — we reply within 2 hours with a fixed quote.
Still deciding?
Send your date, guest count and villa area — we reply within 2 hours with a fixed quote.
