Can I cancel or reschedule a private chef booking in Bali?
How to cancel or reschedule a Bali villa chef booking: 7-day refund tiers quoted from our policy, 72-hour change rules, groceries and how to contact us.
Yes, you can cancel or reschedule a private chef booking in Bali with myCHEF, and the rules are published in plain language. Before you book, it helps to understand our rates, deposit and what is included on the pricing page, including the 50% deposit. This guide quotes the cancellation terms exactly and explains how date changes work.
We do not add extra promises beyond the published policy. What follows is what applies to your booking.
- Cancel 7 or more days before: full refund of amounts paid.
- Cancel fewer than 7 days before: 50% deposit forfeited; any balance already paid is refunded.
- Reschedule requests need at least 72 hours' notice and depend on availability.
- Pre-purchased groceries with receipts may be deducted from a refund.
- Contact WhatsApp +62 896-7407-2020 or bali@mychef.id with your booking details.
What is the cancellation policy, word for word?
From our published cancellation policy page:
Cancellations made 7 or more days before the event receive a full refund of amounts paid. Cancellations fewer than 7 days before forfeit the 50% deposit; any balance already paid is refunded.
That is the rule we apply. There is no separate "emergency exception" that quietly overrides it. If something urgent happens, contact us immediately on WhatsApp so we can help within those same tiers.
| When you cancel | What happens to money paid |
|---|---|
| 7 or more days before service | Full refund of amounts paid |
| Fewer than 7 days before service | 50% deposit forfeited; any balance already paid is refunded |
| Balance not received by the deadline | Booking may be treated as a client cancellation |
How do I cancel?
- Message WhatsApp on +62 896-7407-2020 or email bali@mychef.id.
- Include your booking reference, service date and villa area.
- Wait for written confirmation that the cancellation is logged.
- If a refund applies, it is processed after that written confirmation; bank timing varies by method.
The phone number accepts calls and WhatsApp only. It cannot receive SMS.
“Clear rules. No surprises. The same policy on the website is the one on your booking.”
What about groceries already bought?
If ingredients have already been purchased for your booking, those costs, with receipts, may be deducted from any refund. Payment processing or bank fees that have already been incurred are non-refundable. Your quote and receipts make those amounts visible.
Can I reschedule the date, time or menu instead?
All change requests must be made directly to myCHEF, and no later than 72 hours before the shift or booking starts.
- Date, time or location changes: must be requested at least 72 hours in advance. Later changes cannot be promised and may be treated as a cancellation.
- Menu changes: must be requested at least 72 hours before the booking. All changes are subject to chef availability and must be confirmed in writing by myCHEF.
Small guest-count tweaks are easiest when you tell your coordinator early. Bigger changes can mean an updated quote. If a new date cannot be held, the cancellation tiers above apply from your original service date.
How does this work for multi-day chef stays?
Partial day reductions are re-quoted. Cancelled days follow the same time-based tiers counted from each service date. Weekly or monthly chef hire follows the same published policy unless your written proposal says otherwise. Always check the proposal you accepted.
What if myCHEF has to cancel?
If myCHEF or the assigned chef cancels or fails to deliver the service, you receive a full refund of amounts paid for the affected service. If service begins but cannot be completed for reasons caused by myCHEF or the chef, a fair refund is issued based on time worked and service delivered. That is the client-protection side of the same page.
Examples so the tiers are clear
- You cancel 10 days before dinner: full refund of amounts paid.
- You cancel 3 days before dinner after paying the 50% deposit only: the deposit is forfeited.
- You cancel 3 days before after paying deposit and balance: deposit forfeited, balance refunded.
- You ask to move the dinner 4 days before, and a new date is free: we confirm the change in writing if it still meets the 72-hour rule.
- You ask to move the dinner 24 hours before: that late change may be treated as a cancellation under the tiers above.
Weddings and large events follow the same published policy unless your signed proposal states otherwise. Always keep the proposal you accepted.
Weather and outdoor plans
Outdoor dinners include rain backups for service where we have agreed a plan B. A full cancellation still follows the published tiers unless we cannot deliver an agreed backup. Message us early if the forecast looks difficult so we can adjust setup rather than cancel.
How this ties to the deposit on pricing
The 50% deposit is what confirms your date after you accept the written quote. That is why cancelling inside seven days forfeits the deposit: the team and shopping were already held for you. Looking at rates and inclusions before you pay makes the risk clear. Our payment guide explains the deposit and balance steps in more detail.
Force majeure and emergencies
Contact WhatsApp immediately if an emergency means you cannot travel. The published tiers still apply because shopping and staffing are perishable, but early contact lets us stop further spend and document any grocery deductions with receipts. We do not invent special refund percentages outside the policy.
Need to cancel or change a booking?
Message your booking reference and date on WhatsApp. We will confirm the next step in writing.
FAQ
Can I cancel a private chef booking in Bali?
Yes. Message WhatsApp or email bali@mychef.id with your booking reference and date. Written confirmation closes the request. The refund tier depends on how many days remain before service.
What is the refund if I cancel 7 or more days before?
You receive a full refund of amounts paid.
What if I cancel fewer than 7 days before?
The 50% deposit is forfeited. Any balance already paid is refunded.
Can I reschedule instead of cancelling?
Often yes. Date, time, location or menu changes must be requested at least 72 hours before the booking starts, and they depend on availability. Later changes cannot be promised and may be treated as a cancellation.
Do grocery costs affect a refund?
If ingredients have already been bought for your booking, those costs, with receipts, may be deducted from any refund.
Your next step
Review deposit and inclusions on our pricing page, read the full cancellation policy, and keep your written quote handy. When plans change, write to us on WhatsApp or bali@mychef.id.
