Managing Your Booking
Everything you need to know after you book—from communication to villa prep to day-of coordination.
How to Stay in Touch
Real-time messages, photos, and quick updates
Best for
Day-of changes, photos, quick questions
Detailed briefs, contracts, and formal requests
Best for
Contract clauses, detailed specifications, records
Phone/Call
Direct conversation for complex planning
Best for
Complex changes, emergencies, detailed planning
Preparing Your Villa
Confirm Kitchen Access
Ensure the chef can access your villa kitchen. Provide codes, keys, or arrange for staff to be present 15 minutes before arrival.
- Gate access codes (if applicable)
- Kitchen key or door access
- Parking arrangements
- Where to park equipment/vehicles
Check Kitchen Equipment
Confirm your villa has essential appliances. Our team brings what's missing, but it helps to know in advance.
- Working oven and stovetop
- Refrigerator and freezer space
- Large pots, pans, and utensils
- Cutting boards and knives
- Serving dishes and platters
Arrange Guest Space
Prepare the dining area, ensure chairs/tables are in place, and coordinate with staff.
- Table setup and layout
- Seating for all guests + chefs
- Lighting (outdoor events especially)
- Ambient music or audio setup
- Storage for guest belongings (bags, shoes)
Finalize Guest Details
Confirm exact guest count, dietary restrictions, and any new additions or cancellations.
- Final headcount (at least 48 hours before)
- Any last-minute dietary changes
- Guest arrivals/timing (if multi-course)
- Allergies or food intolerances
- Celebration details (birthdays, anniversaries, etc.)
Plan Logistics
Coordinate arrival time, parking, access, and any special requests.
- Team arrival time (usually 3-4 hours before service)
- Where chefs can park
- Gate codes and security procedures
- Staff liaison or contact person
- Emergency contact number
Important Reminders
- • Always confirm the final guest count at least 48 hours before service
- • Notify us immediately of any dietary restrictions or allergies
- • Ensure kitchen access is available at least 15 minutes before the chef arrives
- • Keep emergency contact details with you during the service
- • Last-minute changes (within 24 hours) may incur additional costs
Booking Management Questions
Still deciding?
Send your date, guest count and villa area — we reply within 1 hour with a fixed quote.
Still deciding?
Send your date, guest count and villa area — we reply within 1 hour with a fixed quote.
Still deciding?
Send your date, guest count and villa area — we reply within 1 hour with a fixed quote.
Questions about your booking?
Message us on WhatsApp with any questions or changes needed. We respond within 15 minutes.
Message on WhatsApp